Unit I: System Concepts and Information Systems Environment: The System Concept: Definition, Characteristics of Systems, Elements of a System, Open and Closed System, Formal and Informal Information Systems, Computer based Information Systems, Management Information System, Decision Support System, General Business Knowledge, and Interpersonal Communicational System.
Unit II : System Development Life Cycle: Recognition of needs, Impetus for System Change, Feasibility Study, Analysis, Design, Implementation, Post implementation and Maintenance. Role of the Systems Analyst, The Analyst/User Interface, Behavioral issues.
Unit III: Systems Planning and Initial Investigation: Strategies for Determining Information Requirement, Problem Definition & Project initiation, Background Analysis, Fact Analysis, Review of Written Documents, Onsite Observations, Interviews and Questionnaires, Fact Analysis, Performance Analysis, Efficiency Analysis, Service Analysis.
Unit IV: Information Gathering: need, Information about the firms, Information gathering tools, Interviewing, Arranging the Interview, Guides to a Successful Interview, Types of Interviews and Questionnaires, The Structured and Unstructured Alternatives.
Unit V: Tools of Structured Analysis: The Dataflow Diagram (DFD), Data Dictionary, Decision Trees and Structured English.
